86 Aird Place,
Ottawa, ON K2L 0A1
Toll Free: 1-888-207-3703
Branch Service Officer
Zone G-5 Service Officer
William (Frank) Stacey
The Legion Service Bureau Command Service Officers are here to serve Still Serving CF members, Veterans, RCMP Members and dependants while representing your interests in any dealings with Veterans Affairs Canada (VAC) and the Veterans Review and Appeal Board (VRAB) in claiming disability benefits under the Pension Act or the New Veterans Charter.
The Legion professional Service Officers provide counselling, assistance and representational services free of charge, whether or not you are a Legion member. Our representation role is mandated through legislation.
The Dominion Executive Council (DEC) adopted a model of service delivery which recognizes that, because of the complexity of the current service delivery process within Veterans Affairs Canada (VAC), and the increasing reliance on such Information Technology (IT) tools as the Client Service Delivery Network (CSDN), the Legion Branch Service Officers should be “Referral Agents” for Command Service Officers who represent clients in their attempt to secure disability benefits from VAC.
Through its network of Branch Service Officers operating across the country since 1926, The Legion Command Service Officers come into contact with potential applicants. The Branch Service Officers are the people who often first come into contact with Veterans, spouses and dependants. They are the eyes and ears of the Service Bureau Network at the grass roots.
All claims initiated by The Legion start with the completion of the
Legion Claim Form. Careful completion of this form is of great assistance to the Command Service Officer who will represent the Veteran to initiate a disability claim. The RCL Claim Form should be completed as fully as possible and all authorities must be signed. These authorities give The Legion the right to act as the applicant’s representative, to review Service Health records and other documentation.
If you require assistance in gaining access to VAC benefits, including Legion benevolent assistance, or if you have a friend or family member who needs help, please
see above for information on
how to contact a Service Officer, or call the Dominion Command Toll Free Line: 1-877-534-4666 (1-877-Legion6).
definition of a Veteran
“A Veteran is any person who is
serving or who has honourably served
in the Canadian Armed Forces, the
Commonwealth or its wartime allies,
or as a Regular Member of the Royal
Canadian Mounted Police, or as a
Peace Officer in a Special Duty Area
or on a Special Duty Operation, or
who has served in the Merchant Navy
or Ferry Command during wartime.”
If you or a Veteran you know needs
help, please contact a Legion
Command Service Officer.